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Terms and Conditions

Sensible Livery Services aims to satisfy every customer with reliable, comfortable service and sensible rates. Please take note of these terms and conditions *before* booking your ride. Thank you.

EXTRA FEES NOTICE:

If wait time exceeds scheduled pickup time by more than 15 minutes, and the wait is *not* due to an airline change/delay, Sensible Livery reserves the right reserves the right to charge up to $20 per every 15 minutes of wait time.

NO SHOW FEE

If a customer does not show up for a scheduled ride, and the no-show is *not* due to an airline delay or change, the customer will be charged for the scheduled ride. If prepaid, the amount will *not* be refunded.

AIRPORT OR TRANSIT PICKUPS

Sensible Livery understands that things happen beyond the customer’s control when it comes to airlines. As long as the customer alerts us to the change/delay, Sensible Livery will not impose an extra fee. If there has been no communication, customer has not alerted by calling, Sensible Livery has at the right to charge a no-show or other applicable fee.

CREDIT CARD PAYMENTS

If a customer books a ride, has prepaid via credit card and needs to cancel, a full refund will be credited within 48 hours *as long as* the customer cancels within twelve (12) hours.

FOR RIDES OUTSIDE OF MASSACHUSETTS SERVICE AREA

Please allow 5 days notice for hourly service; 48 hours for other service types. A surcharge fee of up to $60 will be added to standard rate charge total.

The service area includes:

Arlington, Belmont, Cambridge, Lexington, Medford, Somerville, Winchester, Allston, Bedford, Burlington, Charlestown, Chelsea, Downtown Boston, Back Bay, Brookline, Brighton, Everett, Malden, Melrose, Newton, North Reading, Revere, Reading, Stoneham, Saugus, Wakefield, Watertown, Waltham, Wellesley, Winthrop, Woburn and Weston
If you do not see your town or city listed, email to inquire.

PRIVACY

Sensible Livery will never sell or share your information with anyone. If you opt in for the email list, we will never send you spam or market your email address in any way. For more information on our privacy policy, please see the Privacy page.